Terms of service

These Terms constitute a legally binding agreement between you and Runner. They outline how you may use the Service, what we owe you, and what we don't. You should read them carefully. By clicking "accept," creating an account, completing a purchase, or otherwise interacting with the Service, you confirm your agreement to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

Subject to your compliance with these Terms, Runner grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. Runner may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We do not guarantee that the Service will be uninterrupted, error-free, or available in any particular region.

Some features require account registration. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at security@runner.gg of any unauthorized use of your account or any other security breach.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account or complete a purchase. The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are between 13 and 18, you represent that you have obtained the consent of a parent or legal guardian to use the Service. If we discover that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will promptly delete it.

You agree not to (a) use the Service for any unlawful purpose; (b) interfere with or disrupt the Service or its underlying infrastructure; (c) attempt to gain unauthorized access to any portion of the Service or its related systems; (d) use any automated means (bots, scrapers, crawlers) to access the Service without our prior written consent; (e) resell, redistribute, or commercially exploit the Service or any content within it; or (f) submit false, misleading, or fraudulent information. Violation of this section may result in immediate suspension or termination of your account and may give rise to legal action.

All prices are listed in U.S. dollars unless otherwise noted and are subject to change without notice. By placing an order, you authorize Runner and our payment processors (currently NOWPayments for cryptocurrency and our card-network partner for traditional payments) to charge your designated payment method for the full order amount, including any applicable taxes and fees. Runner does not store payment card numbers, cryptocurrency wallet keys, or other sensitive payment credentials — these are handled directly by our payment processors under their own terms. You agree to attempt to resolve any billing dispute through our support team before initiating a chargeback or reversal with your payment provider.

Cryptocurrency payments are processed by our payment partner (NOWPayments). Accepted assets currently include Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and other supported tokens; the active list is shown at checkout. **All cryptocurrency transactions are final and irreversible once confirmed on the underlying blockchain.** Once your payment confirms, Runner cannot reverse the transfer; refunds, where applicable under these Terms, are issued through the original payment method as a separate transfer and may settle in the same asset at a current exchange rate. Network fees (gas, miner fees) are payable by you and are not included in the displayed order price. If you send the wrong asset, send to a deprecated address, or send less than the invoice amount, recovery is not guaranteed and may incur additional fees.

Runner fulfills orders through in-game systems (mailbox, player marketplace) where applicable and through real-player pilot services for boosting and similar offerings. Stated delivery timelines are best-effort estimates based on stock and pilot availability and may vary. Live order status is shown in your account from purchase through delivery. We are not responsible for delays caused by game publisher downtime, changes in game policy, or other factors outside our reasonable control.

Every order placed through Runner is covered by **Runner Buyer Protection**: (a) **delivery guarantee** — if we cannot deliver within the stated window, you receive a full refund; (b) **as-described guarantee** — if the delivered item or service materially differs from what was promised, you may file an issue order for refund or replacement; (c) **fulfillment dispute resolution** — our support team mediates disputes between buyers and our pilots; (d) **safe-account guarantee for pilots** — our pilots operate under strict discretion guidelines and do not chat, modify friend lists, or stream from your account. Buyer Protection claims must be opened within 14 days of order completion via the Support center. Decisions of the Runner mediation team are final and binding for purposes of Runner Buyer Protection but do not waive any rights you may have under applicable consumer-protection law.

If Runner is unable to fulfill your order within a reasonable window, you are entitled to a full refund processed via your original payment method, typically within 24 hours of approval. Partial-delivery cases are handled on their merits and may result in a partial refund or service credit. Once an order is fulfilled and confirmed, refund eligibility ends except where required by applicable law or where the delivery materially fails the as-described guarantee under Runner Buyer Protection. Cryptocurrency refunds are issued in the original asset based on the exchange rate at the time of refund processing; we are not responsible for fluctuations in cryptocurrency value between purchase and refund.

Chargebacks initiated with your payment provider before contacting Runner support constitute a material breach of these Terms. You agree that (a) you will first attempt to resolve any payment dispute through our Support center; (b) we may suspend your account during the investigation of any chargeback or reversal; (c) chargebacks for orders we have fulfilled in accordance with these Terms may result in permanent account termination and forfeiture of any open orders, store credit, or pending refunds; and (d) we may report fraudulent chargeback activity to our payment processors, card networks, and law enforcement, and may pursue recovery of all amounts charged back, plus reasonable costs and fees. Friendly fraud (chargebacks for goods or services that were properly delivered) is treated as fraud.

Runner is committed to preventing money laundering, terrorist financing, fraud, and other illicit financial activity. You agree not to use the Service for any of the following: (a) money laundering or financing of unlawful activity; (b) artificially transferring funds between accounts (yours or others); (c) cycling transactions through multiple accounts to obscure the source of funds; (d) fraudulent chargebacks, payment with stolen cryptocurrency or stolen card details; (e) creating multiple accounts to circumvent any limit, security control, or restriction. We use a combination of automated fraud detection and manual review to monitor transactions for suspicious patterns. **Know-Your-Customer (KYC) verification may be required** for high-value orders, high-velocity activity, withdrawals or refunds above a threshold, or accounts flagged as high-risk; in such cases we may request government-issued identification, proof of address, or other documentation, and we may delay or refuse the transaction until verification is complete. Suspicious activity may be reported to the relevant authorities as required by law.

One account per natural person. Creating, operating, or transferring multiple accounts to circumvent transaction limits, evade suspensions, manipulate Buyer Protection, or otherwise abuse the Service is prohibited and may result in immediate termination of all linked accounts and forfeiture of any associated balances. You may not allow another person to use your account, and you may not use the account of another person without their authorization. Account ownership is not transferable except by our prior written consent and subject to applicable verification.

Runner is not affiliated with, endorsed by, sponsored by, or specifically approved by Blizzard Entertainment, Inc., Activision Publishing, Inc., or any other game publisher whose products are referenced on the Service. All game names, trademarks, and logos are the property of their respective owners and are used here solely for identification and reference purposes. You acknowledge that the use of third-party services in connection with any game may violate that game's terms of service, and you assume all risk associated with such use, including but not limited to account suspension or termination by the game publisher.

All content on the Service — including text, graphics, logos, images, audio, video, software, and the underlying compilation thereof (collectively, "Runner Content") — is owned by, controlled by, or licensed to Runner and is protected by U.S. and international copyright laws. You are granted a limited, non-exclusive, revocable license to view Runner Content for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, sublicense, or otherwise exploit Runner Content without our prior written permission. No title, ownership interest, or other intellectual property rights are transferred to you by your use of the Service.

"Runner," the Runner logo, and other marks displayed on the Service are trademarks or registered trademarks of Runner LLC. All third-party marks, including game names and logos, are the property of their respective owners. Nothing on the Service should be construed as granting any license or right to use any trademark without our prior written permission or that of the applicable trademark owner.

You acknowledge that communications transmitted to or from the Service via the Internet, including email and live chat, are inherently vulnerable to interception, unauthorized access, and alteration by third parties. Runner does not guarantee the privacy, security, or confidentiality of any communications transmitted via these channels. Submitting a communication to Runner does not establish a confidential, fiduciary, or other special relationship between you and Runner beyond what is expressly provided in these Terms.

Runner's failure to enforce any provision of these Terms or to take immediate action in response to a violation shall not be construed as a waiver of our right to subsequently enforce that provision or any other provision. We retain the right, at our sole discretion, to enforce these Terms rigorously and to compel strict compliance with all provisions, regardless of any prior decision not to do so.

If any provision of these Terms is held invalid or unenforceable in any jurisdiction, that provision shall be ineffective only to the extent of such invalidity or unenforceability, and the remaining provisions shall continue in full force and effect. We reserve the right to amend or replace any invalid provision with a valid provision that most closely reflects our original intent.

Either you or Runner may terminate this agreement at any time and for any reason. Runner may suspend or terminate your access to the Service immediately and without prior notice for any violation of these Terms, suspected fraudulent or unlawful activity, security concerns, or other operational reasons. Upon termination, your right to use the Service ceases immediately, and any pending orders may be cancelled or completed at our discretion. Provisions that by their nature should survive termination — including but not limited to ownership, indemnification, limitations of liability, and dispute resolution — will survive.

You agree to indemnify, defend, and hold harmless Runner LLC and its officers, directors, employees, agents, affiliates, licensors, and licensees from and against any and all claims, demands, liabilities, damages, losses, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your breach or alleged breach of these Terms; (b) your use of the Service in a manner that violates any applicable law or any third-party right, including any intellectual property, privacy, or contractual right; (c) any misuse of data, systems, or access credentials attributable to you or your account; or (d) any action taken by a game publisher against your game account in connection with your use of the Service.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RUNNER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO RUNNER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts. To the maximum extent permitted by applicable law, you waive any right to a jury trial and any right to participate in a class action. If a class action waiver is held unenforceable in your jurisdiction, the remainder of this section will remain in effect.

Runner relies on third-party service providers to operate the Service, including but not limited to NOWPayments for cryptocurrency processing, our card-network partner for traditional payments, Convex for application data storage, Clerk for authentication and account management, Vercel for hosting and infrastructure, and Discord for community and support. Your use of features supported by these providers constitutes your acknowledgment that such services are subject to their respective terms of service and privacy policies, which you are responsible for reviewing. Runner is not responsible for the acts or omissions of any third-party provider.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Runner regarding your use of the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written. We may update these Terms at any time, in our sole discretion. For material changes, we will provide at least 14 days' advance notice on this page and via email to active customers. Continued use of the Service after the effective date of an update constitutes your acceptance of the updated Terms.

Questions about these Terms should be directed to legal@runner.gg. General support inquiries should be directed to hello@runner.gg or via the Support center.