Frequently asked questions
The questions we get most often. Order-specific questions are best raised from your order page after checkout.
Where does the in-game currency come from?
Legally generated in-game by partner suppliers playing normally — auctions, marketplace flipping, time on task. Never sourced from compromised accounts, exploits, dupes, or chargeback-funded purchases.
Who handles pilot orders?
A team of real, verified pilots matched to the title you're playing — they know the systems, the meta, and can take on custom requests beyond the standard packages. Talk to live chat before ordering if your run doesn't fit a tier and we'll work it out.
How can your top-up prices beat the publisher's store?
It's effectively a buying pilot. A pilot in a different region logs into your account and makes the purchase from that region's store — same pack, but at the lower regional price. The currency lands on your account because your account placed the order.
What hours do you operate?
Order-handling hours are 7am–5pm US Eastern time, Monday through Friday. Orders placed during this window typically begin processing within minutes. Orders placed outside this window queue up and are picked up first thing the next business morning. Crypto payment confirmations and on-chain delivery still happen automatically around the clock — you just won't get a human in the loop until business hours resume.
How fast is delivery?
During business hours (7am–5pm Eastern, Mon–Fri): currency lands as soon as the supplier completes the trade — usually within minutes once your in-game marketplace listing clears whatever cooldown the game enforces. Top-ups land as soon as a regional pilot completes the purchase on your account, typically within minutes. Pilot sessions are scheduled for a window that fits your day, typically within 24 hours. Outside business hours, your order is staged and picked up the next morning.
What payment methods do you accept?
Crypto is the standard — it's what makes cross-region settlement work without delays or banking friction. Cards are accepted too; we route them through the same crypto rails on the backend, so the experience is identical from your side.
How do I get help?
Real human live chat during business hours (7am–5pm Eastern, Mon–Fri) — no bots, no scripted replies. Messages sent off-hours get a reply when the team's back at their desks. The same people who handle escalations also brief the pilot teams, so questions get answered with actual context.